Customer Services

DISCLAIMER

To the fullest extent permitted at law, "My Smarty Pants" & MySmartyPants.co.uk is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, "My Smarty Pants" does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this website, to the fullest extent permitted at law, neither "My Smarty Pants" nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For the avoidance of doubt, "My Smarty Pants" does not limit its liability for death or personal injury to
the extent only that it arises as a result of the negligence of "My Smarty Pants", its affiliates, directors,
employees or other representatives.

PROCEDURE FOR COMPLAINTS

What's the procedure for complaints ?

We welcome any comments about our service, and depend on you to tell us how we can improve what we are doing.

Our aim is to deal with any problems and difficulties quickly and fairly. If you have reason to complain about our service, please e-mail our customer services team and state that you are making a complaint.
We will wherever possible respond within 1 working day, either resolving the complaint, or with a time scale for resolution. Our aim is to fully resolve complaints within 5 working days.
If you are not happy with our response, you should contact us again and ask for the issue to be dealt with by the Customer Services Manager. They will respond within 24 hours.